Shipping & Returns

1. Delivery

1.1 The Supplier shall ensure that all deliveries of the Products are accompanied by a delivery note which shows the date of the Order, relevant Customer reference numbers, and the type and quantity of the Products.

1.2 The Supplier shall deliver the Products to the location set out in the Order (“Delivery Location”). Delivery of the Products shall be completed on the Products' arrival at the Delivery Location.

1.3 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

1.4 If the Supplier fails to deliver the Products, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement Products of similar description and quality in the cheapest market available, less the price of the Products. The Supplier shall have no liability for any failure to deliver the Products to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

1.5 Products ready to ship from Supplier within 3-5 business days. Please allow 7-10 busness days for UK delivery.

 

2. International Delivery

2.1 We deliver to the countries listed outside of the UK at an additional cost. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

2.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.

2.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

2.4 You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

2.5 Products ready to ship from Supplier within 3-5 business days.

 

3. Cancellation, Returns and Refunds

3.1 Prior to the full or partial despatch of an Order customised further to a Specification, the Customer may give notice in writing to the Supplier that it wishes to cancel the Order. Upon receipt of any such notice, the Supplier shall arrange for a refund of any payment made by the Customer within a reasonable timescale, subject to the discretion of the Supplier to retain up to 20% of the value of the Order as a cancellation fee to cover any administration and incidental expenses incurred by the Supplier.

3.2 Subject to Clause 9 and Clause 3.3, due to the security nature of the Products, the Supplier is not able to offer returns and/or refunds relating to an Order for Products which the Supplier has despatched from its, or any third parties’, warehouse.

3.3 This clause 11.3 only applies if the Customer is a Consumer

Where the Customer is a Consumer, as defined by the Consumer Contracts Regulations 2013 and all subsequent amending legislation, the Customer has a right to cancel an Order within the period of seven working days, beginning on the day after we send the Despatch Confirmation, provided that:

  • (a) if the Customer is in possession of the Products, they must retain and take reasonable care of them, including storing the Products in a suitable place; and

  • (b) the Customer covers the costs of returning the Products back to the Supplier’s trading address noted at the top of these Terms.

3.4 The right of cancellation as noted in clause 3.3 does not apply to an Order customised further to a Specification, or to an Order for Products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.